Frequently Asked Questions

Location

We are a US-based company with headquarters and warehouses in the Southern California area in the city of Rancho Cucamonga.  

Our mailing address is:

10700 Jersey Blvd. #540 | Rancho Cucamonga, CA 91730

Our customer service, quality control and warehouse facilities are located in the United States while our manufacturing factories are located overseas. 

We do not have a physical storefront yet.  However, if you live in the New York or Los Angeles areas, you will find our products on display in several locations.  You will need to contact each location prior to visiting to ensure they can accommodate you. 

New York | New Jersey

The 1Source Video showroom in Hazlet, New Jersey has a wide variety of our products available for display.  Please contact 1Source Video directly at 1‍‑844‑270‑2442 to schedule an appointment. 

Los Angeles:

The Blackmagic Design offices in Burbank, CA has a display of Kondor Blue products.   Please contact Blackmagic Design directly at +1-408-954-0500 to schedule an appointment. 

Blackmagic Design | 333 N. Glenoaks Boulevard | Suite 250 | Burbank, CA 91502

Inland Empire: 

By appointment only, we also offer showings at our headquarters in the Rancho Cucamonga/Ontario, CA area.   Please use one of our contact options to schedule an appointment.

Shipping

We ship all over the world!  We offer a number of different shipping carriers from which you can choose at the time of checkout based on your location and your desired shipping speed.   Please note that while we do ship internationally and our shipments include customs documentation, once products have been shipped, you may be required to follow up with your local customs or mail and courier offices.  To facilitate this process, we have included links below for you to locate the office nearest to you.

http://parcelsapp.com/en

https://www.17track.net/en

The U.S. Postal Service® (USPS) handles package delivery up to customs at the destination country, at which point, the host postal service of the destination country handles package delivery to the recipient.

Shipping times vary greatly based on the shipping courier and rate you select and your location.  For expedited shipping options, many display the estimated time of delivery directly from our shopping cart.     

Expedited shipments will ship same day when the order is placed before 3 PM PST.   Orders placed after 3 PM PST will be shipped on the next business day. 

 Within the United States, standard, non-expedited shipments to California and the Western United States generally arrive with 1-3 business day.  Shipments to the Central and Eastern United States generally arrive with 3-5 business days.   International orders vary greatly.  Please review the links below for general rules about non-expedited shipping times.

https://www.trackingmore.com/estimated-delivery-time-calculator-en

For all orders, we provide tracking numbers for you upon shipment so you can keep tabs on where your order is and when you can expect it to arrive.

Where to Buy

Kondor Blue products can be purchased right here on our Web site.   Visit the “SHOP” link above to begin browsing.    Our products are currently also available on Amazon and B&H Photo Video. New Resellers may be added every month. 

Returns | Exchanges | Warranties

Within 30 days of receiving your physical order, you may return or exchange unopened products or opened merchandise in new condition (no signs of use), with its original packaging and accessories for a refund on the product’s purchase price.  Shipping fees are not refundable.  Please contact us to request an RMA and instructions for return and/or exchange. We do not issue refunds for digital/downloadable products.

Our Lifetime Warranty covers defects in materials and workmanship for the lifetime of Kondor Blue brand products. Only original, unaltered, and unmodified materials and workmanship are covered by this policy. This lifetime warranty does not cover damage caused by normal wear and tear, improper care, misuse, accident, neglect, or the natural breakdown of materials over time. Products must be returned to us for evaluation. We will inspect the product at no charge to you. If the Warranty Department determines, in its sole discretion, that the product has a defect in materials or workmanship covered under this Warranty, we will repair or replace within approximately two weeks of inspection. Damages due to improper care or accident may be repaired at a reasonable rate. This Lifetime Warranty lasts for the practical life of the product. Coverage ends if you sell or transfer the product. Proof of purchase is required. Shipping fees not covered.  

Did you buy your product outside of KondorBlue.com?   Please visit our registration page to register your product for our warranty.    For warranty repairs and replacements, please contact us

Get in touch!

Please visit our Contact Page and choose your preferred form of communication.   We have customer service agents available between 7 AM to 10 PM Pacific Standard Time.

Please visit our Contact page  and choose your preferred form of communication.   We have customer service agents available between 7 AM to 10 PM Pacific Standard Time.

We love to work with our customers to innovate new products, offer custom solutions, and even personalize your products with extras such as engraving.   We encourage you to reach out however you prefer using one of the many ways to contact us listed on our Contact Page   If you have a product suggestion, we encourage you to use our Product Suggestion Form to get the conversation started. 

Tradeshows

Yes! 

However, due to COVID-19, many of this year's trade shows have been postponed or cancelled.  When it is safe to return to work and future tradeshows are scheduled, we will post our upcoming shows and events on our web site.  

We love to partner with new resellers around the world.  Please visit this page and tell us a little about yourself and our development team will be in touch.

Yes!  During checkout, you will have the opportunity to select the courier, speed, and preferred method of shipping for your items.  With the exception of custom orders (i.e product engraving) or backordered items, orders placed before 12 PM PST will be processed and shippped same day.